1. Who looks after your information
Orion Cleaning Solutions is the trading name of Oleksandr Senyk, a sole trader providing carpet and upholstery cleaning across Essex, Suffolk and East London. Oleksandr Senyk is responsible for how your personal information is used.
Oleksandr Senyk trading as Orion Cleaning Solutions
Email: orioncleaningsolutionsuk@gmail.com
Phone: 07349 775096
2. What we collect and why
We collect details you give us through our forms, phone, email or WhatsApp: your name, contact details, postcode or service address, cleaning requirements, booking information and any photos you choose to send.
- Quotes and bookings: to answer your request, arrange the visit and provide the agreed service. Our legal basis is taking steps at your request before a contract, or performing that contract.
- Invoices and accounts: to keep the records required by tax and accounting law. Our legal basis is legal obligation.
- Security and complaints: to protect the website, resolve concerns and establish or defend claims. We rely on our legitimate interests in running a secure business and dealing fairly with disputes.
- Optional advertising and analytics: to understand visits and measure advertising when you allow the relevant cookies. We rely on consent for these optional technologies.
Photos are optional and upload when selected, before you submit the form. Please avoid including people, documents or other private information. We need sufficient contact and service details to provide a quote or booking.
3. Who receives it
We use Tilda to host the website and process forms; Google Sheets to receive enquiries; Gmail for correspondence; and Google Drive for uploaded photos. The small quote form also includes Formspree as a fallback if Tilda’s form service is unavailable. WhatsApp processes messages when you choose that contact method.
With advertising consent, Meta receives website event and device information through its Pixel, including quote-submission events. See our Cookie Policy. We may share necessary information with advisers, insurers or authorities when needed for accounting, a complaint or a legal duty. We do not sell customer contact lists.
These providers may process information outside the UK, including in the EEA and United States. Transfers must use an applicable UK adequacy arrangement or other legally recognised safeguards, such as approved contractual terms. Contact us for details of the arrangements relevant to your information.
4. How long we keep it
We keep enquiries and photos while needed to prepare a quote, complete the work and deal with related follow-up or complaints. We review them for deletion when the enquiry is closed or those purposes have ended. Records needed for an ongoing dispute are kept until it is resolved and the relevant claim period has ended.
Tax and accounting records are normally kept for at least five years after the 31 January filing deadline for the relevant tax year, and longer if legally required. This does not mean every enquiry or photograph needs to be kept for that period.
5. Repeat-service offers and photographs
We may offer an existing customer another cleaning service within 12 months of their visit, but send electronic marketing only with consent or where the existing-customer exception lawfully applies. You can decline or stop these offers at any time by replying or contacting us. Asking for a quote does not, by itself, give marketing consent.
Where we rely on consent, you can withdraw it. Where the existing-customer exception applies, our data-protection basis is our legitimate interest in offering our own similar services, subject to your right to object. We keep a limited record of opt-outs to respect your choice.
We ask for separate permission before publishing customer photographs on our website, social media or advertising.
6. Your choices and rights
Depending on the circumstances, you can ask to access, correct or erase your information, restrict its use, receive a portable copy, or object to processing based on legitimate interests. You can always object to direct marketing. Withdrawing consent does not affect earlier lawful use.
Contact us using the details above. We normally respond within one month; we may need to confirm your identity. You can also complain to the Information Commissioner’s Office (ICO), the UK data-protection regulator.
We do not use solely automated decisions that produce legal or similarly significant effects for you. We update this notice when our practices change.
