Terms & Conditions

1. Your cleaning service

Orion Cleaning Solutions is the trading name of Oleksandr Senyk, a sole trader. These terms cover our carpet, upholstery, rug, mattress and related cleaning services. Consumer rights described below apply when you book mainly for personal use.

A website enquiry is a request for a quote, not a confirmed booking. We confirm the work, price, appointment and any particular conditions with you before you agree to book. We provide the booking details and applicable terms in a format you can keep, such as email.

2. Quotes and payment

Quotes depend on the items, size, condition, access and information provided. We confirm the total payable, including any applicable taxes and agreed extra charges, before work begins. If the description or condition differs, we explain any revised price and obtain your agreement before doing extra work.

Payment is due after the work is completed, by cash or bank transfer. Package and promotional prices cover only the items and conditions stated in the offer and booking confirmation.

3. Access, preparation and results

Please arrange safe access and tell us about parking restrictions, delicate materials, previous treatments, damage or other relevant issues. Where needed, we will agree access to water and electricity. Move small valuables and fragile items before the visit; moving heavy furniture must be agreed in advance.

We carry out the service with reasonable care and skill. Results and drying times depend on the material, condition, ventilation and previous treatment. Some stains, wear or permanent damage cannot be removed. We explain known limitations and aftercare; this does not reduce our responsibility for the work we perform.

4. Cancelling or moving an appointment

You can cancel or request a new date free of charge with at least 24 hours’ notice. A new date is subject to availability.

For cancellation less than 24 hours before the appointment, a £50 late-cancellation charge may apply. It will never exceed our reasonable, direct net loss after allowing for costs saved and any replacement booking. We explain the charge if it applies. This charge does not override the statutory cancellation rights below.

If we need to change or cancel your appointment, we contact you promptly. You can accept another date or cancel the affected service and receive any advance payment back. Your other legal rights remain unaffected.

5. Your 14-day cancellation right

If you are a consumer and book by phone, online or away from our business premises, you normally have 14 days after the day the contract is made to cancel without giving a reason. Tell us by email, phone or WhatsApp before the period ends. The form below is optional.

If you want the service during that period, we ask for your express request before starting. If you then cancel after work has begun, you pay only the proportion properly supplied, where the law allows. You lose the cancellation right after full performance only if you requested the early start and acknowledged this consequence beforehand. Simply accepting these terms is not an early-start request.

Where a refund is due following statutory cancellation, we make it within 14 days of being told, using the original payment method unless you agree otherwise, without a refund fee.

6. Concerns and your legal rights

Please contact us as soon as reasonably possible if something is wrong, with the booking details and helpful photos. We will investigate and discuss an appropriate remedy. A request to report promptly does not limit your legal rights.

If the service falls below the legal standard, you may be entitled to repeat performance at no additional cost or an appropriate price reduction. Nothing here excludes liability for death or personal injury caused by negligence, fraud, or anything the law does not allow us to exclude.

English law applies, without removing mandatory consumer protections or your right to use a court available under applicable law. How we use your information is explained in our Privacy Policy.